Commercial Service Offerings

WITS is a technology partner who understands that you need your business IT to work – it is your livelihood.  WITS offers a set of options to meet your organization’s IT and technical needs, especially in uncertain economic times. 

All of our services are delivered with the below foundation:

  • Certified technicians in the technologies on which your organization relies
  • Committed to cybersecurity in everything we do to protect your assets
  • Satisfaction Guarantee – WITS makes sure you are getting what you need

Contact us for a free consultation on a technology solution tailored to your organization (Video Call or Phone Calls scheduled for Fridays) or for more information on the services below.

WITS Service Offerings

IT Fundamentals Package – 10 Hours Support for $500/month ($50/hour)

  • Intended for small businesses seeking high-quality IT support for ad-hoc and “break/fix” support
  • Remote support for the following:
    • On-premises (i.e., at your office/home/home office) Microsoft Windows Server and Desktop support 
    • Microsoft 365 and Azure Cloud support
    • Linux server and desktop system administration, troubleshooting, and basic setup
    • Apple Mac support available
    • Business application support and troubleshooting
    • Basic VoIP phone support
    • Core Cybersecurity support and network assessments
    • After-hours support available to minimize business day disruptions
  • These plans require a free consultation to establish scope of support in a documented WITS Service Agreement (WSA).
    • As good as WITS is, we are going to be honest with you (now and at all times in our partnership) that some IT issues are going to require more than 10 hours a month to resolve.  
    • If you already have or we encounter an issue that is outside the scope of this plan, WITS is still ready to help.  Please consider the Project-Based Plan below for discounted hourly rates .
    • Additional hours can be purchased for augmented support as needed (rates vary based on support needed)

Managed Service Provider (MSP)

  • Offering designed for small-to-large organizations seeking unlimited support
  • Per user pricing: $150 per user per month   (example: 15 users at $150/month = $2,250.00 per month)  plus materials (licenses, software, hardware, etc.)
  • Ticketing system to contact us, receive updates, and automatically document resolutions procedures
  • Remote support always available; on-site support available upon demand
  • 24×7 support 
  • Technologies:
    • Artificial Intelligence (AI) support
    • Microsoft 365
    • Microsoft Azure
    • AWS (Amazon Web Services)
    • Apple Macs and Macbooks
    • Mobile (iOS and Android)
    • Critical Business Application Troubleshooting and Administration
    • Network administration and Troubleshooting
    • Cybersecurity auditing and compliance services

Project-Based Plan

  • Designed for clients who only need a specific IT project completed (examples: cloud migration, on-premises migration, backup solutions, etc.)
  • All Project-Based Plans require a scoping discussion and signed WITS Service Agreement (WSA) prior to implementation
  • Rates start at $200/hr plus materials and vary based on project

Cybersecurity Technical Assessments (Penetration Testing)

  • Curious about what vulnerabilities lurk on your network?  WITS offers world-class penetration testing services.
  • We can be on-site in Northern Virginia, southern Maryland, and DC
  • Remote testing globally
  • External and Internal penetration testing services across all platforms available
  • Vulnerability assessments available
  • HIPAA, SOX, and other compliance services 
  • Schedule a free consultation for scoping and pricing
  • Contact us for small business (<20 employee) rates